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Below is an example of the process working as expected:

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Image Added

Solution

  1. Confirm that your device meets the technical requirements:
    1. Order Lookup - Technical Requirements
      1. Especially .Net Framework Installation
  2. Restart the "Message Transmitter" Service
    1. Image Added
  3. Access the directory to see if the issue is fixed.


Info

Hi Account Manager/IT Contact,


We have an issue where the files produced by our ERP/WMS is no longer being picked up by the Message Transmitter Service.


We have tried:

  • Restarting the Service
  • Restarting the computer
  • ....list other changes tried.

The Files can be found at

  • C:\Users\Steven.Reynolds\Desktop\company\Export

Things that have changed recently

  • e.g. We had updates install on the weekend

Can you please assist


Regards