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Problem

Info

Customer cannot print labels automatically when consigning

Solution

To troubleshoot this issue, please follow these steps:

  1. Press the Windows button > Search for Services > Navigate through the services to find OneFlo Autoprint service > Check if the service is running.
  2. If the service is not running, try restarting the service by clicking on the options to the left of the services or by right clicking on the service and selecting Start.
  3. Create a test consignment to ensure AutoPrint is working again.
Warning

Restarting the AutoPrint service will cause all the attempted print jobs to print out, even if they have been manually printed afterwards. Please follow this article to stop the print jobs from printing: Troubleshooting the Print Queue for AutoPrint

Filter by label (Content by label)
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spacescom.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@2505ec
showSpacefalse
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reversetrue
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cqllabel in ( "consignments" , "label" , "autoprint" , "auto-print" , "labels" , "printing" , "consigning" , "oneflo" ) and type = "page" and space = "OIUG"
labelsauto-print autoprint printing labels label OneFlo consigning consignments

Page Properties
hiddentrue
Related issues Image Removed

Image AddedThe first step for troubleshooting
Perform these simple checks before proceeding through troubleshooting

Image AddedRestarting the AutoPrint Windows service
Potential errors that could be encountered when trying to restart the AutoPrint Windows service

Image AddedPrinter Queue issues with AutoPrint
Issues that could be encountered with the print queue