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Problem
Table of Contents
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Info

Can't find the printer in the Printer Config page?

Solution
none

Restarting the print spooler

Sometimes, the printer cannot be detected while trying to configure the printers for AutoPrint. If the printer is detectable on the computer, try restarting the Print Spooler service. 

  1. Select Start > typing Services > Search for Print Spooler > Right click on the service > Click Restart. 

  2. You may need to log out of OneFlo and log back in to see the changes.

Info

If this does not work, please contact your account manager or the customer service team at 1300 769 605 so they can raise a case with our IT department

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Page Properties
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Check the service logon details

If you use a service account for the AutoPrint installation, you may need to install the AutoPrint service using the local logon details in order for the service to detect the printers.

If AutoPrint is not working, and the service was installed using the service account, change the user details in the service logon to the local user, restart the print spooler service, then change the logon details back to the service account details.

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Windows Service Log On
Windows Service Log On
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